Access Statement

The Trefeddian Hotel welcomes people with disabilities and has developed this access statement to make your stay with us as enjoyable as possible. 

We understand that everyone's needs are different. If you are concerned in any way that a particular aspect has not been addressed, please do not hesitate to contact us.

On arrival at the Trefeddian

• Approaching the Trefeddian from Aberdyfi, the drive is 230 metres long, with an incline which some may find difficult
• Five disabled parking bays are available by a side entrance to the hotel
• Further parking is accessible by a flat gentle slope
• A waiting area by the front door is available to drop off luggage or passengers
• A porterage service is available for help with luggage

Checking in

• The front door is not automated. If assistance is required, reception staff will be willing to help. There is a doorbell available for guests who require assistance by the side entrance (to the right of the main door)
• A small slope leads to both the front and the side door to the hotel
• The reception desk may be too high for those in a wheelchair. If this is the case, an alternative table is provided.

The ground floor

• Most of the ground floor is on one level, including the bar, reception, three lounges and the dining room
• There is a steep ramp leading to the games room, television lounge and snooker room which is on one level
• The bar may be too high for those in a wheelchair. If this is the case, a waiter service will be offered
• Our disabled toilet is situated on the ground floor. Drop down bars are on either side of the toilet - it has a low level sink and an emergency pull cord
• Lounges and corridors on the ground floor are well lit with good colour contrast

Bedrooms

• One lift runs to all floors. The lift has raised buttons and audio announcements
• A banister runs all the way up the stairs to each floor on the right hand side of the stairs
• Corridors have good colour contrast and are well lit
• All bedrooms are on one level
• Balconies are not easily accessible to wheelchair users
• Bedroom lighting is of different light levels
• Non-feather pillows are available on request
• Some bathrooms have separate shower/bath and the showers have a very low lip for easy access
• Bathroom stools are available upon request for use in a shower
• There is a shared fridge on each floor of the hotel for storage of medication
• All bedrooms have a flat screen television with both audio description and subtitles
• The hotel has a set evacuation procedure. The fire alarm signal is continuous however audio only. Every bedroom is provided with a door alert sign for those that may need assistance in an emergency situation and we have evacuation chairs on each floor
• The hotel has one room with a purpose built disabled access bathroom. This comprises of a wheelchair accessible shower with ramp, fixed chair and half screen partition. There are grab rails on either side of the basin which has leaver taps for ease of use. Drop down bars are on either side of the toilet and there is a draw cord alarm system which alerts occupants in the bedroom ONLY

The dining room

• We can cater for food allergies with prior acknowledgement.
• A table near the door in the dining room can be arranged for easy access
• Chairs are non-fixed in the dining room
• Chairs with arms are available in the dining room
• There is a mixture of natural and artificial light throughout the dining room

Self catering

Seascape I and Seascape II

• Both Seascape properties are located close to reception (opposite the swimming pool)
• The properties are accessible from the hotel drive followed by 10 steps. There is a hand rail
• There is a step up into both the front and patio doors
• Both of the properties consist of two storeys. The staircase does not have a half landing but does have a hand rail from top to bottom
• The ground floor is on one level
• The second floor consists of two levels with a step up into the kitchen area. There is also a step down onto the balcony
• All bedrooms are located on the ground floor
• All bedrooms are en-suite and all have a shower with a small step needed to access
• All bedrooms have a flat screen television with both audio description and subtitles

Other information

• The hotel has one wheelchair and, with prior notice, can obtain a further wheelchair to be on site
• Guide dogs are welcome by prior arrangement (except in superior rooms on the fourth floor and Seascape)
• The tennis court and outdoor play area have steep steps followed by a steep path leading to them
• The top lawn is easily accessible and we have a ramp for wheelchair users
• Reception is manned 24 hours a day (Night Porter coverage from 11.30pm - 7am)
• Room service is available to any guests wishing to have meals in their bedrooms
• The hotel has no signs or literature in Braille
• The swimming pool is only accessible via a steep path and is unsuitable for people with limited mobility

For many decades, the hotel has successfully looked after regular customers with various disabilities. We would appreciate your feedback on what could be added to our Access Statement in order to assist others in deciding as to whether the hotel may or may not be suitable for their needs.

Caroline Cave, Director