Privacy Policy of Trefeddian Hotel
Important Information
This policy explains how Trefeddian Hotel handles and uses your data after it has been collected by us. When you make a reservation, or use our services, you may be required to answer certain questions and provide certain personal information about yourself. Such personal information may also be disclosed to us during or as a consequence of our providing services to you.
These terms and conditions are provided to clearly set out the relationship between us. By making a reservation at Trefeddian Hotel and/or using our website (www.trefwales.com) you consent to these terms and conditions. However, this shall not affect your rights in relation to your personal data which are explained below.
The Data Protection Act 1998 and General Data Protection Regulation (GDPR) set out your rights as a consumer in respect of information held about you by businesses.
Data Controller
Your information will be held by Trefeddian Hotel (Aberdovey) Limited (Company Number 00540532) (“Trefeddian Hotel”). Our registered office is Trefeddian Hotel, Tywyn Road, Aberdovey, Gwynedd, LL35 0SB.
Trefeddian Hotel is the “Data Controller” because it has control over and responsibility for your personal information.
Trefeddian Hotel is the controller and responsible for the website www.trefwales.com.
Our website may include links to third-party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third party websites and are not responsible for their privacy statements.
If the business of the Trefeddian Hotel is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
Personal data we collect about you
The information about you which we will hold, but is not limited to, may include:
Personal details such as names, addresses, age, telephone numbers, and e-mail addresses
Information about the transactions you undertake including credit card or other payment details
General details about your interests
How do we collect this information
We may receive information about you directly from you when you provide information to us through the Trefeddian Hotel website or third-party booking website, make a reservation or enquiry, and during your stay at the Trefeddian Hotel.
What purposes do we hold and use your information?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, because it is in our legitimate business interests to use it, or because there is a legal obligation to do so.
We may use your information for a number of purposes which are outlined below:
The provision of our services to you:
To administer and maintain our records;
To ensure that the service we offer you continues to be the most appropriate service for your needs;
To respond to any query that you may raise with us;
To update our systems to provide an enhanced service to you.
Marketing, selling, and trading in personal information purposes:
Your personal data may be transferred abroad and such transfer may be to a country outside of the EEA. If we transfer your personal data outside the EEA it will only be to recipients who offer an adequate level of protection;
Your personal data may on occasions be transferred to third parties exclusively to process work on our behalf. We make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
Other purposes:
Your information may be used by Trefeddian Hotel for the purpose of research and statistical analysis;
Trefeddian Hotel may use information about your reservation for our internal customer service monitoring.
The period of use of the personal data supplied by you will not be longer than we deem necessary, but may, subject to clause 9, be unlimited.
Cookies
We use standard technology called ‘cookies’ on our website which are small pieces of information stored by your browser on your computer’s hard drive. Whenever you visit our website your computer will store an identifying code in the cookie. You can configure your browser to accept or reject all cookies, or notify you when a cookie is set. We use cookies to help us (i) understand which pages and areas of our website are visited most frequently; (ii) conduct research to improve our content and services; (iii) to enhance your visitor experience.
Keeping your information up to date
If any of the information that you have provided to Trefeddian Hotel changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to datacontroller@trefwales.com or by writing to us at the address below.
Security of your information
We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.
We further undertake that we will not hold information about you which is excessive in respect of the purposes for which it is processed.
Your Rights
You have certain rights under the GDPR in relation to the information that we hold about you. These rights are set out below:
You have the right to access, to object to the processing of your information, to rectify, to erase and to restrict the use of your data.
You may request by writing to Trefeddian Hotel (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within one month of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable administrative fee for this information.
You have the right to opt-out of direct marketing i.e. the communication to you (by whatever means) of any advertising or marketing material, by contacting us at the address below, or email datacontroller@trefwales.com, to request that we do not commence using your information, or request that we stop using information about you for this purpose. You can also follow the ‘unsubscribe’ link at the bottom of each marketing email. Please note that you may still be sent non-marketing messages, such as booking confirmations that would be relevant to your reservation.
You are entitled, by writing to Trefeddian Hotel, to require us to ensure that no decision taken by or on behalf of Trefeddian Hotel and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and if it is held by a court that the personal information held is inaccurate, you are entitled to apply to ask the court for an order that such inaccurate information be rectified, blocked, destroyed, or erased.
Your consent
Your use of the Trefeddian Hotel website and/or application to make a reservation at Trefeddian Hotel and/or use our services indicates your acceptance of this Privacy Policy. If we change our privacy policy we will post the changes on our website so that you may be aware of the information we collect and how we use it at all times.
Contact us
If you have any concerns regarding the information we hold about you, to opt-out of future marketing, or to complain about how we handle your personal data, you can write to us, or email:
The Data Controller
Trefeddian Hotel
Aberdovey
Gwynedd
LL35 0SB
email: datacontroller@trefwales.com
If you remain unhappy with the way in which we have used your personal information, you have the right to complain to the Information Commissioner’s Office.
