Standard Terms and Conditions

All provisional bookings are held pending confirmation and a deposit payment being received. 

To confirm a hotel booking a deposit of £75 per adult is required. The full balance and any extras are paid at the hotel upon departure. Room rates may change, so any quote is not binding until a deposit has been received and processed.

 

Cancellations Policy

If a confirmed booking is cancelled 21 clear days or more of the arrival date a full refund will be available.

If a confirmed booking is cancelled or amended between 7 and 21 clear days of the arrival date, there will be no charge for the cancellationand the deposit will be forfeited.

If a confirmed booking is cancelled or amended within 7 clear days of your arrival date, your deposit will be forfeited and we reserve the right to charge the tariff per night quoted to you for any nights we are unable to re-let.

 

Self-Catering Booking Terms and Conditions
All provisional bookings are held pending confirmation and a deposit payment being received.

The Seascape required deposit is 50% of the booking value which is refundable when a booking is cancelled with eight weeks or more notice. If a booking is cancelled within eight weeks of your arrival date the deposit will be forfeited if we are unable to re-let the period of your booked stay.

 

We strongly recommend that you take out holiday insurance to cover all eventualities when you have confirmed a booking.

 

Special Requests

Please let us know if any special arrangements are required for your booking such as dietary needs, food allergies or specific room requirements when you make your booking. 

 

Additional Hotel Charges
Parking at the hotel is free but if you would like a reserved garage space there is an additional charge of £4.00 per vehicle per day. Garage spaces are limited so please inform us when making a reservation if a space is required.

Family dogs are welcome at the hotel but there is an additional charge of £15.00 per day per dog, a maximum of two dogs are allowed per room. Dogs are not permitted in any of the Fourth Floor Superior Accommodation or in the Seascape Self Catering Units.

 

Arrivals and Departure
On your day of arrival you are most welcome to arrive early for lunch for easier travel however bedrooms are only available from approximately 3.00pm on Arrival Day.

Cold supper can be arranged for late arrivals, pre-ordered in advance.

All bedrooms and accommodation must be vacated by 10.30am on Departure Day. 

 

Dress Code and Dining
We ask all our guests to observe the dress code in the Dining Room which is smart/casual. Most gentlemen choose to wear a jacket but we do not insist on this or a tie. Smart jeans are also acceptable. 

Sportswear, shorts or trainers are not to be worn in the dining room for dinner but are acceptable in the bar and the lounge areas.

A reduction in the confirmed room rate is not made for any meals not taken.

 

Accessibility

The majority of the Trefeddian Hotel is accessible by wheelchair. There is a lift to all accommodation floors and no steps throughout the public areas of the hotel. All of our landings and some bedrooms are suitable for movement of wheelchairs. 

Our public areas including our lounges and dining room are wheelchair accessible. The swimming pool area is only accessible via a steep slope and is unsuitable for people with limited mobility.

We do have a comprehensive Access Statement, please contact us if you have any queries and we will be happy to help.

 

Smoking

In accordance with legislation the Trefeddian Hotel is a smoke-free premises. Therefore, smoking is not permitted throughout the hotel or on any balcony, except for the designated smoking area, this includes the use of electronic vaporisers.

Smoking or using electronic vaporisers in a room will incur additional deep cleaning charges of one night’s tariff.

 

Privacy Policy

By making a reservation with us for a hotel stay you will be automatically signed up to receive news and offers from the Trefeddian Hotel. We will send you regular emails in line with our Privacy Policy to inform you of any special offers, competitions and promotions that we think may be of interest to you.

 

If you do not want to hear from us you can unsubscribe at any time – just click the unsubscribe link provided in every email or alternatively you can email us at info@trefwales.com.